Optimized management of Operation & Maintenance processes

Enel Green Power is the Enel Group company dealing with the development and management of the activities aimed at generating energy from renewable resources: wind, solar, geothermal, and hydroelectric. It operates in 29 countries belonging to 5 different continents, with over 1.200 plants.

Energy & Utility
Technicians involved


Planning and management of asset maintenance tasks

Enel Green Power required a Field Service Management solution to integrate with the SAP and OSIsoft systems, in order to support Operation & Maintenance (O&M) processes within the renewable technologies sector. More specifically, Enel Green Power was seeking specific features aimed at the real-time monitoring of emergencies within the plants and at resource planning, as well as a mobile application to meet field operators’ needs.

The solution was also required to ensure a global template configuration for the rollouts expected all over the world, with multilanguage features and a user-friendly interface.


Geocall, the leading Field Service Management product for the Energy & Utility industry

Geocall provides mobile and backend functionalities dedicated to managing maintenance notifications and Work Orders through the integration with SAP’s Plant Information and Plant Maintenance modules, which automatically generate Work Orders whenever interventions on specific assets are required.

Thanks to a highly user-friendly interface, Geocall allows to monitor emergencies within plants, managing both manual and automatic scheduling of maintenance activities for field operators, who are in turn enabled to execute interventions through the mobile application on their smartphones, even offline.

Furthermore, the solution is integrated with the document management system CKS, with LDAP Kerberos and with SAP HR for the management of the resources’ work shifts.

The worldwide project is aimed at making the solution available to the following countries, starting from Italy:

  • Spain, LATAM (Peru, Brazil, Columbia, Chile, Argentina)
  • North America (United States and Canada)
  • India
  • Romania, Bulgaria, Greece
  • Costa Rica, Guatemala, Mexico, Panama, South Africa


Efficient integrations to ensure high-quality maintenance operations and reduce machine downtimes

Seamless integration with OSIsoft’s PI solutions and with SAP’s Plant Maintenance

Administration of data and information related to assets, to manage plant maintenance activities even more efficiently

Reduction of machine downtimes and related costs

Reduction of the MTBF rate

Enhanced quality of maintenance operations: right from the start of activities, operators can access information and documents supporting the execution of interventions, directly on mobile

Complete monitoring of field activities, thanks to data synchronization between operation centers and mobile devices