The customer commissioned the development and implementation of a Field Service Management system for two companies of the Group, SET Distribuzione (electricity service) and Novareti (water and gas service), with the aim of digitalizing and automating the following business processes:
The Geocall product, which has been implemented and installed on-premises, can be accessed from mobile devices and desktop.
Backend side, Geocall allows to manage the agenda of resources, as well as their workshifts, by dispatching Work Orders and optimizing technicians’ routes and travel times.
It is fully integrated with the other solutions of the company’s application map, such as:
On the other hand, mobile side, Geocall allows to manage and perform Work Orders in mobility, interact with the smart meters and providing field technicians with checklists and digital work instructions.